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FOR IMMEDIATE RELEASE: FIAT Selects Resonate Service Level Management Solutions To Manage Supply Chain Application SUNNYVALE, Calif., July 16, 2002 — Resonate Inc., (NASDAQ: RSNT), the leading provider of award winning service level management solutions for business-critical applications, today announced that Fiat S.p.A. (NYSE: FIA) has selected Resonate Central DispatchTM to ensure optimal end-user performance and high availability levels for its supply chain application. Accessed by hundreds of Fiat employees and partners around the world, Fiat's supply chain application tracks millions of new and replacement auto parts manufactured by it and other vendors. When a replacement part is needed, dealers contact Fiat to receive a fully functioning and reconditioned part through its core exchange program, which is powered by its supply chain application. Fiat initially developed its supply chain application on a mainframe system, but is gradually migrating towards a Web-based application to facilitate increased accessibility and functionality. To ensure 24x7 availability and optimum delivery of critical supply chain data, Fiat selected Resonate Central Dispatch software to deliver end-user service levels and operating efficiencies. With Resonate Central Dispatch, end-users are routed around problems, eliminating any potential bottlenecks in the parts replacement process ensuring transaction completion. As a result, Fiat does not need to invest a lot of time or money in resolving costly problems. Resonate Central Dispatch is a LAN-based traffic management product that provides high availability and optimal performance for online services, ensuring a positive end-user experience. Managing all requests at the Web and application tier, Resonate Central Dispatch allows multiple Internet servers to act as a single, scalable, reliable, and easily managed Internet server system. "We are pleased to offer manufacturing and logistics companies like Fiat a service level management solution that improves the performance of business-critical applications and maintains a positive end-user experience, " said Jean Fran?ois Guyomar, vice president of EMEA, Resonate. "By resolving critical service issues promptly, Fiat is in a position to more effectively meet the needs of its supply chain application users and in turn, will be better able to serve its customers."
About Resonate Resonate is headquartered in Sunnyvale, California. For more information on Resonate, visit http://www.resonate.com.
Note to Editors: Resonate and the Resonate logo are registered trademarks and Resonate Central Dispatch and Resonate Commander Solutions are trademarks of Resonate Inc. All other trademarks are the property of their respective owners.
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